Privacy

Privacy Statement Vísolde B.V.

1. Introduction
2. What personal data we process
3. Why we collect your personal data: purposes and bases
4. How long we keep your data
5. How we protect your data
6. Transfer to third countries
7. Who has access to your data
8. Changes to our policy
9. How you can exercise your rights
10. Right to complain
11. Contact

1. Introduction

In order to be able to tailor our offer as closely as possible to the preferences of our customers and to make the purchase of products via our webshop on www.visolde.com as smooth and simple as possible, we may collect, store, transfer, delete and/or otherwise use (‘process’) certain information from our customers. This information may also include information about identified or identifiable natural persons (“personal data”). The website on which we sell our products (www.visolde.com) (hereinafter: ” Website“) can only function if we collect, store, transfer, delete and/or otherwise use (“process”) specific data from and about you (“processing” or “processing”). This includes your personal data; This is information relating to an identified or identifiable natural person (“personal data” or “data”) such as your name, address or e-mail address and the data you provide when you create a personal account on the Website.   Your privacy is important to Vísolde. Vísolde handles your personal data carefully, securely and confidential.

This Privacy Statement explains how we handle your personal data, which personal data we collect from you and why. In addition, we provide you with important information about the protection of your personal data, such as the legal rights you have in relation to this.  

We will only use your personal data if there is a sufficient basis for doing so, for example because you have given us your consent, because this use is necessary for the proper performance of our agreed activities or because the law prescribes this.
 

This means, for example, that we will not sell your personal data without your consent. 

2. What personal data we process

We (may) process the following personal data about you:
 

  • Trade name;
  • Business address;
  • Chamber of Commerce number;
  • First and last name;
  • E-mail address;
  • Gender;
  • Date of birth;
  • Telephone number (landline and/or mobile);
  • Postal address;
  • Social media account names;
  • Customer number, order number, quotation number and invoice number;

How do we get your data?

We have received the above personal data from you or obtained it from you through public registers such as the Chamber of Commerce Trade Register. 

3. Why we collect your personal data: purposes and bases

We only process your personal data when we are allowed to do so according to the GDPR and UAVG and for the purposes described below.
 

Customer Service

If you have contacted us by e-mail, telephone, our contact form or social media, we have received data from you. We process this data in order to be able to respond to your message to us. We process this data for a maximum of 5 years, for example to be able to see when we last had contact, what it was about and how you reacted at the time. We have a legitimate interest in knowing this so that we can help you better and set priorities.

Newsletter

We would like to send you a newsletter, because you are a customer of ours or because you have subscribed to it. We process your name and e-mail address for this purpose. We provide a link at the bottom of each newsletter to unsubscribe (opt-out). We store your data for this purpose until you unsubscribe via this link or inform us via another route that you no longer wish to receive newsletters.

Reactions

If you leave a comment on our website or social media pages, we will process your (social media account) name and – in the case of a response via social media, when your portrait can be seen in your profile picture or on an image sent by you – your portrait. In principle, we will leave this indefinitely, unless we decide to remove it because the subject is no longer current, the product is no longer available or you have submitted a removal request to us. We have a legitimate interest in keeping these comments in place, in particular where your contribution has been commented on, either by us or by a third party.  

Customer satisfaction surveys

We can conduct customer satisfaction surveys in various ways in order to optimize our services. The legal basis for the processing of personal data related to this is the performance of the purchase agreement concluded with you.  

Quotes

If you have asked us to provide you with a quotation, we will process your company and personal data in order to be able to draw up and send you a targeted quotation. We keep quotations for 8 years. After all, it is our legal obligation to keep records to be able to demonstrate what preceded an invoice. In addition, we like to keep quotations ourselves, so that we can see whether you have asked us for a quotation before and what the content of the quotation sent to you was.

Purchase, delivery, invoicing and (refund) payment

If you purchase a product from us, we process the data necessary for the execution of that purchase and delivery of the product. In any case, this is your name, e-mail address, postal address and other information that is necessary to be able to send a correct invoice. Upon payment, we will also be able to see which account it comes from and who the account holder is. We keep quotes, invoices and payment details for 8 years. Other data in connection with the execution of the agreement will be retained in any case during the execution of the agreement and as long as the limitation period has not expired.  

Legitimate interest

In some of the above cases, we have a legitimate interest in processing data. We have weighed our interest, for example the interest in safeguarding our own evidentiary position and legal position, against the privacy interest of the person whose personal data we process on the basis of this basis. In doing so, we will not process more data than is necessary to achieve our purpose and safeguard our legitimate interests.

Analysis

We use various data to analyse the use of our platform and to optimise our services based on this. The basis for this processing is our legitimate interest.
 

You have the right to object to this processing. If you wish to object, please contact us. In that case, we will stop processing your personal data, unless there are compelling, legitimate grounds that override our interest in the processing outweigh your interest in stopping the processing. It is possible that if you ask us to stop the processing, you will no longer be able to make optimal use of our services.
 

Legal Rights, Prevention and Detection of Inadmissible Activities, System Security

We may also process your data to pursue the following legitimate interests pursued by Vísolde and/or any third parties:
 

  • Resolving disputes, enforcing our terms and conditions, and enforcing and exercising our rights; 
  • Prevention, detection and prosecution of unacceptable activities, in particular fraud;
  • For security purposes;
  • Ensuring the security of our website, the protection of the data we hold and the detection of cyber-attacks and other threats to the integrity of the website. 

Special and/or sensitive personal data that we process

The website does not intend to collect data on users under the age of 16 unless they have the consent of their parents or guardians. However, we cannot verify if a user is over the age of 16. We therefore encourage parents to be involved in their children’s online activities in order to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal data from a minor without such consent, please contact us at ( info@visolde.com), and we will delete this information.  

No other processing

We will not use your personal data for any other purpose, unless the further processing of the personal data is compatible with the purposes for which this data was originally processed. 

We will not use your personal data to make a decision based solely on automated processing, including profiling. 

4. How long we keep your data

We do not store your personal data any longer than is necessary for the purpose for which we process the data. 

If we no longer have an agreement with you, or at least when the mutual obligations under the agreement have been completed, we will in principle also delete the personal data we have about you within twelve (12) months, unless otherwise stated in this Privacy Statement. We do not delete the personal data immediately, as we still need to be able to handle any service requests.  

5. How we protect your data

We ensure appropriate security of your personal data and we take appropriate technical and organisational measures to protect your personal data against unlawful processing or loss. 

We use a firewall and have encryption measures in place to prevent unauthorized third parties from accessing your data.  

Our data is stored on highly secure servers in locations that are both physically and technically secure. Access to the data is limited to only necessary persons, all of whom are bound by a duty of confidentiality. We periodically have security checks carried out by external consultants. If this shows that we should take further or different measures, we will follow that advice.  

6. Transfer to third countries

We try to process personal data within the EEA as much as possible, but sometimes we cannot avoid using services from outside the EEA as well. These companies are located in an appropriate country designated by the European Commission. We have entered into a data processing agreement with all processors, inside and outside the EEA.  

7. Who has access to your data

When selling our products, we use the services of third parties to process your data, such as IT service providers. These third parties are then processors for Vísolde. We have entered into a processing agreement with these processors, which includes the stipulation that they will only process your data on our behalf.
 

In order to be able to perform the agreement with you, we sometimes also need to provide data to parties we work with, such as delivery services. These third parties are responsible for how they handle your data. For more information about this, please view the privacy statements of those parties.  

In addition, we provide your data to other parties that we need in the context of our services, such as lawyers or bailiffs. 

Furthermore, we only provide data to third parties with your explicit consent or when we are obliged to do so by law and regulations, we are forced to do so as a result of a lawsuit and/or in case we deem it necessary to protect our own interests and/or interests of third parties. 

8. Changes to our policy

This privacy statement may be amended in the event of changes to our services or changes in privacy legislation. We will post any changes on this website. In the event of changes that apply to you, we will inform you personally, for example by sending you an e-mail.  

9. How you can exercise your rights

You have a number of rights under privacy legislation (including the General Data Protection Regulation (GDPR)). These rights are described in Articles 12 – 23 of the GDPR and in related legislation. In any case, you have the following rights with regard to your personal data:

  • Right to request access to your personal data;
  • Right to request correction of your personal data if it is inaccurate (rectification);
  • Right to request deletion of your personal data;
  • Right to request restriction of your personal data; 
  • If we have processed your personal data on the basis of our legitimate interests: the right to object to the (further) processing of your personal data (opposition);
  • If we have processed your data on the basis of your consent or on the basis of an agreement we have entered into with you: the right to request the transfer of the personal data (data portability). 

If you wish to exercise one or more of these rights, please contact us. 

10. Right to complain

Do you disagree with a decision made by us, for example when we decide not to delete your personal data? You can then use one or more of the following options:  

  • Contact us: in that case, we will try to find a solution together with you. 
  • File a complaint: you have the right to file a complaint with the Dutch Data Protection Authority: https://www.autoriteitpersoonsgegevens.nl/ Contact https://www.autoriteitpersoonsgegevens.nl/ 

11. Contact

The responsibility for the processing of the personal data lies with:
 

Vísolde B.V.
Ambachtstraat 36
2751 GP Moerkapelle
E-mail: info@visolde.com
Telefoon: 088 847 6533