Spare stones
- In stock, ready to ship
- Backordered, shipping soon
Loose stones – reserve (per piece)
Did you accidentally lose a stone in your browband? No worries – you can order replacement stones from us. With these replacement stones, you can easily touch up your browband yourself. PLEASE INCLUDE YOUR PREFERRED COLOR IN THE NOTES DURING CHECKOUT.
🔹 Available per piece
🔹 Exact color and size tailored to your order
🔹 Replacement instructions by email
ℹ️ Please note: this item is intended as an additional order for an existing Vísolde browband.
Delivery time
Standard helmets and shells: Ordered before 12:00 today = shipped the same day.
Browbands, armbands and glitter helmets and cups: shipped within two business days.
Custom helmets and shells: shipped within 7 business days.
Orders typically arrive within 2-3 business days after you receive your shipping confirmation.
Please note that delivery times may vary based on carrier and collection schedules.
Notification of delays
Despite our best efforts, unexpected volume delays with our carriers or (extreme) weather conditions may affect estimated delivery times. We will do our best to notify you of any further delays.
This page may be subject to change, but no rights can be derived from it.
Returns and Refunds
Returns are accepted within 30 days of receiving your order. Items must be in the same condition as when shipped and include the original tags. Incomplete or used products will not be accepted.
To return the product, please follow these steps:
- Send an email to customerservice@visolde.com containing your order number, the product to be returned and the reason for return.
- After reporting your return, you must return the item within 30 days.
- Send the products to: Vísolde® BV, Ambachtstraat 36, 2751 GP Moerkapelle, Netherlands. Shipping is at your own expense, except when purchasing a HELMET. Returns are free when purchasing a helmet.
- Please obtain proof of shipping.
- After we receive your package, your return will be processed. The refund amount (purchase price, any shipping costs, and payment fees*) will be refunded to your account as soon as possible (usually within 8 business days, but we aim for the same day you receive your package) and no later than 14 business days. We reserve the right to withhold reimbursement until we have received the returned products . The sender remains responsible for the return until we receive the shipment.
