Service & repair for browbands
- In stock, ready to ship
- Backordered, shipping soon
Service & repair for browbands
Does your browband need maintenance or are stones missing? At Vísolde, we offer a suitable service to restore your browband to optimal condition.
You can order individual stones via our webshop. After that, you have two options:
- We send the stones to you so you can attach them yourself. Please select the correct color at checkout. Choose the correct number of stones – these are sold per piece.
- You send the browband to us, after which we fully inspect, repair, glue and neatly return it to you. The press buttons will also be checked and replaced if necessary. The purchase of the stones covers our return shipping costs. The inspection and repair work is offered free of charge as a service from Vísolde.
Important:
Sending in a browband must always be announced in advance. Please contact us first so we can inform you about the process and provide the correct shipping address.
ℹ️ Note: this product is intended as an add-on for an existing Vísolde browband.
Delivery time
Standard helmets and shells: Ordered on business days before 12:00 = shipped the same day.
Browbands, bracelets and Glitter helmets and shells: shipped within two business days.
Custom-made helmets and shells: shipped within 7 business days.
Orders usually arrive within 2-3 business days after you have received the shipping confirmation.
Please note that delivery times may vary based on the carrier and collection schedules.
Notification of delays
Despite our efforts, unexpected volume delays with our carriers or (extreme) weather conditions may affect estimated delivery times. We do our best to inform you of any further delays.
This page may be subject to change; no rights can be derived from it.
Returns and Refunds
Returns are possible within 30 days*, calculated from the day of receipt of the order. To return items, they must be in the same condition as they were sent and have the original tags. Incomplete or used products will not be accepted.
*Custom-made items cannot be returned.
This applies to custom-made helmets, interchangeable shells and browbands.
If you choose colors, glitter finishes, stones, or other customizations and the product is specially made for you (such as a GLAM shell or personalized browband), the right of withdrawal expires.
To return a product, please follow these steps:
- Send an email to customerservice@visolde.com including your order number, the product to be returned, and the reason for the return.
- After notifying us of your return, you must send the item back within 30 days.
- Send the products to: Vísolde® BV, Ambachtstraat 36, 2751 GP Moerkapelle, Netherlands. Shipping is at your own expense, except when purchasing a HELMET. Returns are free when purchasing a helmet.
- Ensure you have proof of shipment.
- Upon receipt of your package, the return will be processed. The amount to be refunded (purchase amount, any shipping costs, and payment costs*) will then be credited to your account as soon as possible (normally within 8 business days, aiming for the same day of package receipt) and no later than within 14 business days. We may withhold reimbursement until we have received the products back. The sender remains responsible until the shipment is received.
